Dear Van Manh Le,
Thank you for contacting PayPal Customer Support. My name is Mastura and I am happy to assist you with your inquiry.
As from your email, I understand that you are not able to login into your PayPal account.
Here’s how to recover your password:
Go to
http://www.paypal.com/
Click 'Problem with login?' under Account login.
Click 'I don’t know my password.'
Enter the email address that you used to create your PayPal account.
Enter the security code, without spaces, then click 'Continue.'
Next, we’ll send you an email or ask you to verify some account information. If we send you an email, click the link in the email to create a new password. If you can’t log in to your email account, you can recover password by phone.
Here's how to recover your password by phone:
Click 'by phone.'
Select a phone number for us to call you at and pick a time
Enter an email address we can reach you at that is different from the one on your account.
Click 'Continue' to receive the 4-digit code.
When we call you, enter the 4-digit code into your phone.
Click 'Continue.'
Select a method of account verification, enter your information, and click 'Continue.'
Enter a new password and click 'Submit.' You will be automatically logged in to your account.
It is my pleasure to assist you. Thank you for choosing PayPal. Your satisfaction is important to us. We welcome your feedback and hope you recommend us to your friends and family.
Please make sure you have a valid mobile phone number on your PayPal account so that we can contact you if we need to confirm any unusual account activity and protect you from unauthorized account use. To add or update a mobile phone number is easy: Log in to your PayPal account, click ‘Profile’ near the top of the page, and then click ‘Update’ beside ‘Phone.’
Sincerely,
Mastura
PayPal, an eBay Company
Copyright© 2012 PayPal Inc. All rights reserved.
Consumer advisory: PayPal Pte Ltd, the Holder of the PayPal™ payment service stored value facility, does not require the approval of the Monetary Authority of Singapore. Consumers (users) are advised to read the terms and conditions carefully.
