mail cho support hỏi về việc tại sao acc bị dis thì được trả lời thế này:
Hello Tran ,
As discussed, I am providing you a copy of our scope agreement for your issue.Issue Definition:
Your Free Trial subscription is cancelled
Scope Agreement:
I will investigate necessary details and provide you with more information. We will consider this case as resolved once you confirm the resolution. Communication:
This case is Sev C. You will receive an update every 24 hours during your business work week.
My working hours are 04:00PM – 01:00AM (Su - Th) UTC , I will be working on your case, however, as you have chosen phone as your primary contact method if you feel a support engineer in your time zone would be more efficient I will be happy to assign this case to a support engineer working during your business hours. Please reply all and add [email protected] and note the time zone you would like to work on.
If you do not agree with the scope, or would like to amend it, please let me know as soon as possible. If you have any questions or concerns, please don't hesitate to contact me.
Hello Tran ,
As discussed, I am providing you a copy of our scope agreement for your issue.Issue Definition:
Your Free Trial subscription is cancelled
Scope Agreement:
I will investigate necessary details and provide you with more information. We will consider this case as resolved once you confirm the resolution. Communication:
This case is Sev C. You will receive an update every 24 hours during your business work week.
My working hours are 04:00PM – 01:00AM (Su - Th) UTC , I will be working on your case, however, as you have chosen phone as your primary contact method if you feel a support engineer in your time zone would be more efficient I will be happy to assign this case to a support engineer working during your business hours. Please reply all and add [email protected] and note the time zone you would like to work on.
If you do not agree with the scope, or would like to amend it, please let me know as soon as possible. If you have any questions or concerns, please don't hesitate to contact me.