cauchunho143
Newbie
hiện tại PayPal đang hold hơn 500$ của mình, họ yêu cầu cho họ thêm thông tin trong vòng 7 ngày, nhưng mình không hiểu là họ cần thông tin gì, ai giúp mình với ạ
Dưới đây là email của Paypal gửi cho mình
Chủ đề email: Please Respond within 7 Days Regarding Case # PP-003-944-193-935
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Your Action is Requested
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Dear Hau Le,
You have received a payment that we believe may not have been authorized by
the PayPal account holder. Here are the details of the transaction we are
investigating:
-----------------------------------
Transaction Details
-----------------------------------
Buyer's name:
Buyer's email: ..........................
Transaction ID: 2BE12655M9278463Y
Transaction date: May 29, 2015
Transaction amount: $555.50 USD
Your transaction ID: 5YN38649YA993683J
Case number: PP-003-944-193-935
We recommend that you don’t ship the item until our investigation is
complete. If you’ve already shipped the item, please log in to your PayPal
account and go to the Resolution Center to provide the shipping details.
In order to continue our investigation, we need some additional information
from you.
Here’s how to provide us the information we need:
1. Log in to your PayPal account.
2. Click “Resolution Center” near the top of the page.
3. Click "Resolve" in the Action column to view the information we need.
4. You can either fax or upload your documents to us.
You can fax your documents to us at: +1-402-537-5760
Please include a fax cover sheet that includes the email address registered
on your PayPal account and your case ID number.
Here’s how to upload your documents:
1. Log in to your PayPal account.
2. Click “Resolution Center” near the top of the page.
3. Find your case under "Resolution Center cases," then click "Resolve"
next to the request for documentation.
4. Click “Upload Files.”
5. Click “Browse” to find the file you want to send, and then click
“Open.”
6. Enter a title for the file.
7. Select the type of evidence, and then click “Attach This File.”
8. Attach any other files, and then click “Send Files to PayPal.”
Please provide this information within 7 days.
This payment will remain on hold and unavailable to you until we complete
our investigation. We will email you when we complete our investigation.
Yours sincerely,
PayPal
----------------------------------------------------------------------
Help Center:
https://www.paypal.com/vn/cgi-bin/helpweb?cmd=_help
Security Center:
https://www.paypal.com/vn/security
Please do not reply to this email because we are not monitoring this inbox.
To get in touch with us, log in to your account and click "Contact Us" at
the bottom of any page.
Copyright © 1999-2015 PayPal Inc. All rights reserved.
Consumer advisory: PayPal Pte Ltd, the Holder of the PayPal™ payment
service stored value facility, does not require the approval of the
Monetary Authority of Singapore. Consumers (users) are advised to read the
terms and conditions:
https://www.paypal.com/vn/sg/cgi-bin/webscr?cmd=p/gen/ua/ua-outside
carefully.
PayPal Email ID PP943 - 34339e8f72668
Dưới đây là email của Paypal gửi cho mình
Chủ đề email: Please Respond within 7 Days Regarding Case # PP-003-944-193-935
----------------------------------------------------------------------
Your Action is Requested
----------------------------------------------------------------------
Dear Hau Le,
You have received a payment that we believe may not have been authorized by
the PayPal account holder. Here are the details of the transaction we are
investigating:
-----------------------------------
Transaction Details
-----------------------------------
Buyer's name:
Buyer's email: ..........................
Transaction ID: 2BE12655M9278463Y
Transaction date: May 29, 2015
Transaction amount: $555.50 USD
Your transaction ID: 5YN38649YA993683J
Case number: PP-003-944-193-935
We recommend that you don’t ship the item until our investigation is
complete. If you’ve already shipped the item, please log in to your PayPal
account and go to the Resolution Center to provide the shipping details.
In order to continue our investigation, we need some additional information
from you.
Here’s how to provide us the information we need:
1. Log in to your PayPal account.
2. Click “Resolution Center” near the top of the page.
3. Click "Resolve" in the Action column to view the information we need.
4. You can either fax or upload your documents to us.
You can fax your documents to us at: +1-402-537-5760
Please include a fax cover sheet that includes the email address registered
on your PayPal account and your case ID number.
Here’s how to upload your documents:
1. Log in to your PayPal account.
2. Click “Resolution Center” near the top of the page.
3. Find your case under "Resolution Center cases," then click "Resolve"
next to the request for documentation.
4. Click “Upload Files.”
5. Click “Browse” to find the file you want to send, and then click
“Open.”
6. Enter a title for the file.
7. Select the type of evidence, and then click “Attach This File.”
8. Attach any other files, and then click “Send Files to PayPal.”
Please provide this information within 7 days.
This payment will remain on hold and unavailable to you until we complete
our investigation. We will email you when we complete our investigation.
Yours sincerely,
PayPal
----------------------------------------------------------------------
Help Center:
https://www.paypal.com/vn/cgi-bin/helpweb?cmd=_help
Security Center:
https://www.paypal.com/vn/security
Please do not reply to this email because we are not monitoring this inbox.
To get in touch with us, log in to your account and click "Contact Us" at
the bottom of any page.
Copyright © 1999-2015 PayPal Inc. All rights reserved.
Consumer advisory: PayPal Pte Ltd, the Holder of the PayPal™ payment
service stored value facility, does not require the approval of the
Monetary Authority of Singapore. Consumers (users) are advised to read the
terms and conditions:
https://www.paypal.com/vn/sg/cgi-bin/webscr?cmd=p/gen/ua/ua-outside
carefully.
PayPal Email ID PP943 - 34339e8f72668
Nó xin lỗi ríu rít rồi mở, support paypal trực 24/24 
